Returns Policy 

We want you to be fully satisfied with your purchase. If you decide to return your order, we are happy to provide you with store credit that will be valid for two years (excluding online warehouse items). 

 

Sale Items

Items purchased from our sale section or marked as final sale cannot be returned or exchanged, as they are considered final sale. 

 

Return Initiation Timeframes

Please notify us via email within 7 days of receiving your order for Australian orders, and within 15 days for international orders. Once we receive your return, please allow 3-5 business days for us to process it for an exchange or store credit. 

Returned items must be in their original condition—unworn, unaltered, unwashed, and with all original tags attached. Please take care when trying on items, as we cannot accept returns with stains, makeup marks, or any scent of perfume or body odor. 

 

Return Process

To arrange your return, please email info@laniloubrand.com with the following information: 

- Order Number 

- Item description 

- Reason for return 

Please allow 1-3 business days for us to process your return. Once approved, you will receive a Return Authorization (RA) Number. All returns are at the customer's expense, and we do not offer free returns. Lani Lou Brand is not responsible for any lost, damaged, or missing packages, so we recommend using a tracking service. 

 

Faulty Items

We carefully inspect and pack your items. If you receive a faulty item, please email us at info@laniloubrand.com within 48 hours of receipt, including supporting images. We will respond within 1-2 business days. Please note that items that have been worn will not be classified as faulty. 

 

Shipping Policy

Our Shipping Policy is part of our Terms and Conditions and should be read in conjunction with them. Please ensure your delivery details are correct before completing your order. Any errors or issues should be reported immediately for investigation. 

 

Shipping Options and Rates

We offer domestic shipping within Australia and international shipping. Orders will be dispatched within 1-2 business days, and shipping times will vary based on the selected shipping method. 

 

Shipping Information

Region	Delivery Method	Shipping Time	Cost
United States & Canada	International Express	4-7 Business Days*	$18 USD
United Kingdom	International Express	4-7 Business Days*	£17 GBP
Australia	Australia Post Express	1-2 Business Days*	$10 AUD or Free for orders over $200
New Zealand	International Express	3-4 Business Days*	$20 NZD
Rest of the World	International Express	6-10 Business Days*	$25 USD

*Please note that shipping times are estimates and may vary depending on your location.*

International Shipping and Customs

For international orders, please note that customs regulations, duties, taxes, and fees may apply. These charges are set by the customs authorities of the destination country and are the recipient's responsibility. It is crucial to meet all customs requirements to ensure timely delivery and to avoid delays or extra charges. 

Please be aware that we cannot influence or predict the customs duties or taxes that may be applied. We suggest contacting your local customs office for information regarding potential fees related to your specific order. 

 

Order Processing Time

We aim to process and package your orders with care and efficiency. Please allow 1-2 business days for order handling before shipping. Once your order is ready, you will receive a confirmation email with tracking details. 

Delivery Delays

During peak sale periods or new collection launches, your order may not arrive within the expected timeframe. We cannot offer compensation for any unforeseen delays once your order leaves our warehouse, as these are beyond Lani Lou Brand's control. If you wish to pursue compensation, please contact the courier directly. 

 

Refused Delivery

If the package is refused by the recipient, Lani Lou Brand is not responsible for any lost or damaged items. If the package is returned in its original condition within 10 business days of refusal, we will evaluate the situation to issue a credit note, excluding any shipping and processing fees. 

 

Tracking and Confirmation

To keep you updated on your shipment, we provide tracking numbers or links for all orders. After dispatch, you will receive a shipping confirmation email with tracking information, which you can use on our website or the carrier’s tracking system. Please allow a short period for tracking details to become available after shipment processing. 

 

Lost or Damaged Packages

While we strive to ensure that your packages arrive in excellent condition, incidents may occur during transit. If your package is lost or damaged, please contact our customer support within 7 days of the expected delivery date. We will investigate and work towards a resolution, which may include a replacement, refund, or insurance claim as per our Returns Policy. 

 

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you need to initiate a return or exchange, please refer to our Returns and Refunds Policy for detailed instructions, including eligibility criteria, timeframes, and any applicable restocking fees. 

 

Customer Support 

Your satisfaction is important to us, and we are here to help with any shipping-related inquiries. Our customer support team is available Monday to Friday from 8 am to 4 pm AEST. You can reach us at info@laniloubrand.com. 

 

Policy Updates   

This shipping policy may change periodically. Any updates will be communicated through our website or via email. We recommend reviewing this policy regularly to stay informed of any changes. 

 

Disclaimer

Once a package is delivered to your address, we are not responsible for any damage or theft that may occur. If you will not be available to receive your package or believe your address is unsafe for unattended deliveries, we suggest using a work address. 

If you provide a work address, please ensure to include the level (if applicable) and the company name, as the shipping provider may return the package if these details are not clear. 

 

Redelivery Due to Incorrect or Incomplete Address 

We can redeliver packages with incomplete or incorrect addresses, but this will incur an additional delivery charge based on your location. 

Please note that the delivery times provided are estimates from shipping providers, and we cannot guarantee these times. By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this shipping policy. 

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If you have any questions or need further clarification, please do not hesitate to contact our customer support team. We are committed to ensuring you have a positive and seamless shipping experience.